Thank you so much for visiting us and using our services. The hinfoways website and the brand “hinfocare” is owned by HINFOWAYS HEALTHCARE PVT. LTD (“us,” “we” or “hinfoways”) . At hinfoways we are working towards making healthcare a very familiar thing by helping patients to know their options and providing them some useful information. For us patients come first and hence everything that we do revolves around creating value for the patients.

We understand the importance of protecting your privacy and hence we are committed to take great care with the information that you share with us. In this section we have tried to explain our privacy policy and help you to understand how we collect, use and protect the information that you share with us.

Please share queries or comments regarding our Privacy Policy by writing to us at webmaster@hinfoways.com

1. We committed to respecting the privacy of our patients, customers, visitors and other users of hinfoways (“Site” or “Website”) and other related digital services portal, websites and mobile applications provided by hinfocare and on/in which this Privacy Policy is posted or referenced .

The policies and practices mentioned in this Privacy Policy (“Privacy Policy”) are meant to give you confidence as you use our services and is applicable to the services directly offered by hinfocare only. This Privacy Policy does not apply to any other website or digital service or portal or page that you may be able to access through the services or content or website or digital services of hinfoways’s business partners, each of which may have their own ways of collecting, storing and using information and have their own policies that may or may not differ from this Privacy Policy. Your use of our services is governed by this Privacy Policy and the Terms of Use.

By using the services of hinfocare, you agree to have clearly understood the policies and the practices mentioned in this Privacy Policy and give your consent to collect, use and share your information provided by you to us. If you do not agree with our privacy policies and practices then you cannot use our services. Further if you are using our services on behalf of somebody else then you represent that you are authorized by such individual/person/entity to accept the policies and practices mentioned in this privacy policy.

2. Our services require us to know more about you and/or the patient so that we can best meet your and/or the patient’s needs. Hence while accessing our services, we may ask you to voluntarily provide us with certain information that may personally identify you and/or the patient.

When you make a payment for our services, your payment card information is processed by our payment processing partner, CCavenue collects your payment card information that is voluntarily provided by you and is necessary to process your payment and the use and storage of information it collects is governed by CCavenue’s applicable terms of service and privacy policy. We only store your payment card type and the last four digits of the payment card for certain period of time.

We also may automatically collect certain information or data as and when you use the Services, such as Internet Protocol (IP) address, type of device/s and web browser/s used to access the Services, domain server, referring webpage, geolocation information and other statistics and data/information associated with the interaction between your web browser and/or device and the Website/Portal/Services. These are collectively “Traffic Data”. Some Traffic Data may be Personal Information too. Through tracking tools like cookies, web beacons, website analytics services and other tracking technology we may collect such data.

We may also collect additional information, which may be Personal Information that may be described to you at the point of collection of such information or pursuant to your consent.

3. We may share your Personal Information and Medical Information (including the Medical Reports and/or scan images) with Healthcare Providers or Hospitals or Doctors in order to get you medical opinions and cost estimates. We share such information wherever and whenever it is required. We do not sell such data to third parties.

We may transfer your information/data to another company or entity in connection with an acquisition or sale or merger or other change of ownership or control by or of hinfoways (whether partly or fully). If at all any of these events occur then we will make reasonable efforts to bring to your notice before your information becomes subject to a different privacy and security policies and practices.

We also may need to disclose your and/or patient’s Medical and/or Personal Information or any other information for that matter that we collect about you if we determine in atmost good faith that such disclosure is needed in order to comply with applicable law, rules and regulation, court order or any other legal process, to protect the rights, property or safety of hinfoways or another party, to enforce the Agreement or other agreements with you and to respond to the claims that any posting or other content violates third-party rights.

4. You understand and agree that any information that you may reveal in any posting, online discussion or forum is intentionally disclosed to the public and in no way it can be considered to be private. We recommend that you carefully exercise your judgement whether to disclose any Medical and/or Personal Information in any public posting (including social media platforms) or in any forum. What you have written may be seen and/or collected by third parties and may be used by others in ways we may not be able to control or predict by any means.

5. Security of your Personal Information is of prime importance to us. We always do our best to follow most commonly accepted industry standards to protect the Medical and Personal Information submitted to us, either during transmission and/or in storage. Although we make best of our efforts to store Medical and Personal Information (till the time it is necessary) in a secure operating environment that is not open to the public, we in any way do not and cannot guarantee security of your Medical and Personal Information at any level. If we become aware that your Medical and/or Personal Information has been disclosed to any unwarranted third party in a manner not in accordance with the policies and practices as mentioned in this Privacy Policy, we will use reasonable efforts to bring to your notice of the nature and extent of the disclosure (to the extent we know that information) as soon as possible and as permitted in reasonable ways or required by law. You must promptly notify us if any of your information or data is lost or stolen or used by unauthorized people or entities without your permission.

6. Our services are not intended for use by children and children are prohibited from using our services. We do not knowingly collect any information from children, nor are our services directed to children. By visiting and/or accessing and/or using and/or submitting information to or through our website or portal or services, you warrant that you are not younger than 13 years of age.

7. Our services may contain links to third party websites with which we have no affiliation. A link to a non-hinfoways website does not mean that we in any way endorse that website or the quality or accuracy of information presented on such third party or a non-hinfoways website or the persons or entities associated with the non-hinfoways website. If at all you decide to visit any non-hinfoways or third party website/s or portal or any digital service then you are subject to the privacy policies and practices of the third party website/s as applicable and we are not responsible for the terms of use, policies and practices of the third party website.

8. The effective date of this Privacy Policy is set forth at the top of this section of the website or the webpage. We will bring to your notice of any material change (date of updating the page or section of the website) by posting notice (date of updating) on this webpage. If you continue to use our services after the effective date (date of updating the page or section) then it constitutes your acceptance of the amended policies and practices as mentioned in the Privacy Policy. We encourage you to periodically review this section of the website or the page for the latest information on our privacy policies and practices. The amended Privacy Policy supersedes all previous versions and/or information. IF IN ANY CASE YOU DO NOT AGREE TO ANY OF THE FUTURE CHANGES TO THIS PRIVACY POLICY THEN YOU MUST STOP USING THE SERVICES AFTER THE EFFECTIVE DATE OF SUCH CHANGES.

9. If you have comments, concerns or queries about this Privacy Policy then please contact us at webmaster@hinfoways.com

Good to have you here. Thank you and welcome to our website www.hinfoways.com. The hinfoways website and the brand “hinfoways” is owned by HINFOWAYS HEALTHCARE PVT. LTD (“us,” “we” or “hinfoways”) , a company registered under Companies Act, 2013 and having its registered office at #31, "ASHIRWAD" 2nd Cross, Near Dhobigat, Ashoka Nagar, Tumkur - 572102,Karnataka, INDIA and its communication address at No.805,3rd Cross, 8th Main, HRBR Layout, 1st Block, Kalyan Nagar Bangalore-560 043, Karnataka, India.

At hinfoways, we want to create a great user experience and value for the visitors/users. To create a great experience of using hinfoways and to set right expectations, we have laid down certain Terms for using hinfoways (“Terms of Use”). By agreeing to or accepting these Terms of Use, you affirm that you have completed 18 years of age as on date of this agreement and that you have fully read and understood the Terms of Use as mentioned in this Agreement.

Any revisions or changes in the Agreement will come into effect immediately after it is posted on this Website. Using the Website following the revisions made or posting of any such changes will constitute your acceptance of any such changes or revisions. It is recommended that you review this Agreement whenever you visit the Website just to make sure that you know and understand the terms and conditions (Terms of Use ) that govern the use of this Website.

We request you to carefully go through these terms of use before you decide to avail the services of hinfoways. BY USING THIS PLATFORM or WEBSITE YOU AGREE THAT YOU ARE BOUND BY ALL OF THE TERMS of USE OF THIS AGREEMENT. If you do not agree to this Agreement then please immediately terminate your use of the Website.

Terms of Use

• We are not a healthcare provider or doctor or hospital. We are just a technology platform aiming at providing information and helping the patient to know their options. You understand and agree that any interaction and associated issue with the doctors or the hospitals on the Website including the medical outcomes and service issues, is strictly between you and the doctors and/or hospitals. You shall not hold hinfoways responsible for any such interactions and associated issues. hinfoways is not involved in the providing any medical advice or diagnosis and hence is not responsible for any outcome/communication/transaction between you and the healthcare service provider or doctor or hospital that you interact with. If you decide or choose to engage with a healthcare provider /doctor and/hospital to provide medical services to you then you do so at your own risk.
• hinfoways is only an intermediary offering its platform to facilitate the communication/transactions between Healthcare Service Providers and Consumer/Customer/Patient/User/Buyer and, based on the type of service availed or category of transaction made, hinfoways will be charging a service fee for the facilitation and providing various other services. hinfoways shall neither be responsible nor liable to mediate or resolve any disputes or disagreements on the Medical Opinion, Cost of Treatment, Consultation Fees and any communication that happens between the Consumer/Customer/Buyer/User and the Healthcare Service Providers or the Hospitals; and both Healthcare Service Provider or Hospital and the Consumer/Patient/Customer/Buyer/User shall settle all such disputes without involving hinfoways in any manner.
• This website is for information purpose only and hence not intended to be used to treat a medical emergency or any medical condition. For medical concerns, including decisions about use of medicines and other treatments, you shall always consult your doctor/physician or other, qualified healthcare professional. In serious cases, you shall seek immediate assistance from a qualified emergency personnel/center. If you suspect that you have a medical emergency or medical problem or condition then you shall contact your nearest healthcare provider/hospital/physician immediately. YOU SHALL NEVER DISREGARD OR IGNORE MEDICAL ADVICE OR DELAY IN SEEKING IT JUST BECAUSE OF SOMETHING YOU MAY HAVE READ ON THIS WEBSITE or have had live video consulting or online chat or phone call or email communication with a hinfoways team member including the Hospitals and the doctors on the platform. The procedures or treatments or medications or diet supplements as may be described or that see on this Website should not be taken or begun without first consulting your doctor/physician or other healthcare provider.
• The information on this Website (including but not limited to content, video consult, blog posts, live chat, emails, phone support) is meant for general informational purposes only and hence SHOULD NOT be relied upon as a substitute for sound professional medical advice, care or evaluation by your doctor/physician or other relevantly qualified healthcare provider. Any information provided by hinfoways or its employees or doctors or hospitals using Video consulting, Phone, Live Chat and Email, will be provided to general public only to make a more informed decision. You will not hold hinfoways responsible or liable in any way whatsoever for any damage or any type of loss (including that of financial, health, life or limb) because of following the advice or instruction given by hinfoways employees, associates, contractors and online users.
• Nothing on this Website or Portal should be used for self-medication or treating or diagnosing a medical or health condition or for substituting or replacing any relationship with your doctor/physician. You agree to always seek the advice of a doctor/physician or other qualified healthcare provider with any queries that you may have regarding a medical condition.
• We are not a substitute for a healthcare provider and should not be considered in any form to be a substitute for a qualified healthcare provider or doctor or a hospital. hinfoways encourages you to independently verify any information that you see on the Website with respect to health care provider or doctor or a hospital that you would like to avail the services from.
• You should not use any information on this Website for self-medication or treating or diagnosing a health or medical related conditions. We may provide various health related, medical and non-medical information to assist you in clinical decision-making and also provide forums for you to exchange relevant information. Please note that such information, materials available on the Website and Forums are purely meant for informational and educational purposes only. Such things are not intended to constitute or act as a substitute for a professional advice, diagnosis or treatment, or act as a substitute for your judgment.
• Any information or a post that may be placed on the Website or on our Social Media channels by any other person or third parties are beyond our control. Hence we are not responsible for the accuracy or completeness of any such information available from or through our Website or Social Media Channels. You assume full risk and responsibility for the use of information you obtain from or through this Website or our Social Media Channels, and you agree that hinfoways is not in any way responsible or liable for any claim, loss, or liability arising from the use of such information.
• hinfoways does not recommend or endorse any specific tests, procedures, opinions, or doctor or medicine or healthcare provider or health-related products or services or other information that you may find on the Website, and in any case if such materials relating to any such things appear on the Website then it is not an endorsement or recommendation of them. You agree to review things in detail and make an independent judgement of their suitability for your use.
• For all medical opinions and type of consultations, before acting on any of the suggestion/advice offered in/through the website, you should confirm that such action is applicable and suitable to you. For doing this you can refer to your own medical practitioner or obtain a second and third opinion of other medical practitioners. You must understand that there are limitations associated with consultations or second opinions and other services that are exclusive of physical examination and extensive investigations. You absolve hinfoways and its owners, managers, directors, employees, agents, partners, advertisers and/ or affiliates from all the liabilities and any legal responsibility for any incorrect or misleading information provided by any professional or hospital or service provider or contained within the website.
• The Website allows you to select hospitals, doctors and health care providers registered with the Website. Certain specific terms and conditions apply to such hospitals, doctors and health care providers too. While choosing a particular hospital or health care provider on the Website, you understand that you are ultimately responsible for choosing your own hospital or health care provider and accept that hinfoways shall not be held responsible or liable for any selection of doctor or hospital or health care provider made by you.
  
  Further you understand and accept that hinfoways will provide you with lists and/or profile of hospitals and doctors and health care providers who may be qualified and suitable to offer and deliver the healthcare services that you are seeking based on information such as area of treatment, specialty and geographical location that you provide to hinfoways.
  
  For certain specific services, hinfoways may chose a doctor or health care service provider on your behalf based on the nature of services that you request and on the doctor or health care professional who would be available to provide you with the clinical services for the same. Please note that hinfoways does not recommend or endorse any doctors or health care providers mentioned or listed on the Website. Also, hinfoways does not make any representations or warranties with respect to these doctors or health care providers or the quality of the healthcare services that they may provide. hinfoways shall not be liable for any reason whatsoever for the services provided by the hospital or health care professional or doctor, and we bear no liability for the consequences and/or experiences that you may have while using their System or Services. Further, whether implied or expressed, we make no representations, guarantees or warranties, with respect to profile, details, professional qualifications, and quality of work, expertise or other information provided on the website. We do not in any way endorse any organization or individual described on our website. In no event shall we be liable to you or anyone else for any decision and/or action taken by you by relying on such information.
• The results of any search you perform on the Website should not be construed as endorsement by this Website of any such particular hospital or healthcare provider. hinfoways shall not be responsible for any breach of service or deficiency in service by any hospital or doctor or health care provider. We cannot assure that all communication and/or transactions will be completed. Further we do not guarantee the ability or intent of hospitals or doctors or other health care providers to fulfill their obligations in any communication or transaction. We suggest you to perform your own research or investigation prior to choosing a hospital or doctor or a health care service provider.

Changes to this Privacy Policy and Terms of Use

To serve you better and to adapt to the changing online, business and legal environment, we have to keep evolving. At any point in future, if we need to change our Privacy Policy and/or Terms of Use then we will post the changes to the respective sections (Privacy Policy and Terms of use) of the website. We will also update the Effective Date at the beginning of the Terms of Use in order to reflect the date of the amendment. By accessing this website after we make such changes in the respective sections, you agree that your visit to the website, availing of services and any dispute over privacy, is governed by this Terms of Use and Privacy Policy, as modifications made by us from time to time, and our Terms of Use effective on the date of your visit or the dispute.

Terms of use
https://www.hinfoways.com/terms_of_use

Privacy Policy
https://www.hinfoways.com/privacy_policy

You accept to have read, acquainted yourself and understood the above mentioned Terms of Use and that by using the hinfoways Website and/or Portal and the services of hinfoways like Video Consulting, Phone and Email services, you agree to the Terms of Use set forth above.

If you have any suggestion to make or have general questions concerning the website or use of website then drop an email to us at webmaster@hinfoways.com