Good to have you here. Thank you and welcome to our healthcare platform The platform and the brand “Hinfoways” is owned by HINFOWAYS HEALTHCARE PVT. LTD. (“us,” “we” or “Hinfoways”).

At Hinfoways, we want to create a great user experience and value for the visitors/users. To create a great experience of using Hinfoways and to set right expectations, we have laid down certain terms for using Hinfoways (“Terms of Use”). By agreeing to or accepting these terms of use, you affirm that you have completed 18 years of age as on date of this agreement and that you have fully read and understood the terms of use as mentioned in this agreement.

Any revisions or changes in the agreement will come into effect immediately after it is posted on this platform. Using the Hinfoways platform following the revisions made or posting of any such changes will constitute your acceptance of any such changes or revisions. It is recommended that you review this agreement whenever you visit the platform just to make sure that you know and understand the terms and conditions (Terms of Use) that govern the use of this platform.

We request you to carefully go through these terms of use before you decide to avail the services of BY USING THIS PLATFORM or WEBSITE YOU AGREE THAT YOU ARE BOUND BY ALL OF THE TERMS of USE OF THIS AGREEMENT. If you do not agree to this agreement, then please immediately terminate your use of the platform.

Terms of Use

  • We are not a healthcare provider or doctor or hospital. We are just an online healthcare platform aiming at providing information and helping the patient to know their options. You understand and agree that any interaction and associated issue with the doctors/surgeons or the hospitals on the platform including the medical outcomes and service issues, is strictly between you and the doctors and/or hospitals. You shall not hold Hinfoways responsible for any such interactions and associated issues. Hinfoways is not involved in the providing any medical advice or diagnosis and hence is not responsible for any outcome/communication/transaction between you and the healthcare service provider or doctor or hospital that you interact with. If you decide or choose to engage with a healthcare provider /doctor and/hospital to provide medical services to you then you do so at your own risk.
  • Hinfoways is only an intermediary offering its platform to facilitate the communication/transactions between Healthcare Service Providers and Consumer/Customer/Patient/User/Buyer and, based on the type of service availed or category of transaction made, Hinfoways will be charging a service fee for the facilitation and providing various other services. Hinfoways shall neither be responsible nor liable to mediate or resolve any disputes or disagreements on the medical opinion, cost of treatment or treatment packages, consultation fees and any communication that happens between the Consumer/Customer/Buyer/User and the Healthcare Service Providers or the Hospitals; and both Healthcare Service Provider or Hospital and the Consumer/Patient/Customer/Buyer/User shall settle all such disputes without involving Hinfoways in any manner.
  • This platform is for information purpose only and hence not intended to be used to treat a medical emergency or any medical condition. For medical concerns, including decisions about use of medicines and other treatments, you shall always consult your doctor/physician or other, qualified healthcare professional. In serious cases, you shall seek immediate assistance from a qualified emergency personnel/center. If you suspect that you have a medical emergency or medical problem or condition, then you shall contact your nearest healthcare provider/hospital/physician immediately. YOU SHALL NEVER DISREGARD OR IGNORE MEDICAL ADVICE OR DELAY IN SEEKING IT JUST BECAUSE OF SOMETHING YOU MAY HAVE READ ON THIS PLATFORM or have had live video consulting or online chat or phone call or email communication with a Hinfoways team member including the Hospitals and the doctors/surgeons on the platform. The procedures or treatments or medications or diet supplements as may be described or that see on this platform should not be taken or begun without first consulting your doctor/physician or other healthcare provider.
  • The information on this platform (including but not limited to content, video consult, blog posts, live chat, emails, phone support) is meant for general informational purposes only and hence SHOULD NOT be relied upon as a substitute for sound professional medical advice, care or evaluation by your doctor/physician or other relevantly qualified healthcare provider. Any information provided by Hinfoways or its employees or doctors or hospitals using Video consulting, Phone, Live Chat and Email, will be provided to general public only to make a more informed decision. You will not hold Hinfoways responsible or liable in any way whatsoever for any damage or any type of loss (including that of financial, health, life or limb) because of following the advice or instruction given by Hinfoways employees, associates, contractors and online users.
  • Nothing on this platform or portal should be used for self-medication or treating or diagnosing a medical or health condition or for substituting or replacing any relationship with your doctor/physician. You agree to always seek the advice of a doctor/physician or other qualified healthcare provider with any queries that you may have regarding a medical condition.
  • We are not a substitute for a healthcare provider and should not be considered in any form to be a substitute for a qualified healthcare provider or doctor or a hospital. Hinfoways encourages you to independently verify any information that you see on the platform with respect to health care provider or doctor or a hospital that you would like to avail the services from.
  • You should not use any information on this platform for self-medication or treating or diagnosing a health or medical related conditions. We may provide various health related, medical and non-medical information to assist you in clinical decision-making and also provide forums for you to exchange relevant information. Please note that such information, materials available on the platform or forums are purely meant for informational and educational purposes only. Such things are not intended to constitute or act as a substitute for a professional advice, diagnosis or treatment, or act as a substitute for your judgment.
  • Any information or a post that may be placed on the platform or on our social media channels by any other person or third parties are beyond our control. Hence, we are not responsible for the accuracy or completeness of any such information available from or through our platform or social media channels. You assume full risk and responsibility for the use of information you obtain from or through this platform or our social media channels, and you agree that Hinfoways is not in any way responsible or liable for any claim, loss, or liability arising from the use of such information.
  • Hinfoways does not recommend or endorse any specific tests, procedures, opinions, or doctor or medicine or healthcare provider or health-related products or services or other information that you may find on the platform, and in any case if such materials relating to any such things appear on the platform then it is not an endorsement or recommendation of them. You agree to review things in detail and make an independent judgement of their suitability for your use.
  • For all medical opinions and type of consultations, before acting on any of the suggestion/advice offered in/through the platform, you should confirm that such action is applicable and suitable to you. For doing this you can refer to your own medical practitioner or obtain a second and third opinion of other medical practitioners. You must understand that there are limitations associated with consultations or second opinions and other services that are exclusive of physical examination and extensive investigations. You absolve Hinfoways and its owners, managers, directors, employees, agents, partners, advertisers and/ or affiliates from all the liabilities and any legal responsibility for any incorrect or misleading information provided by any professional or hospital or service provider or contained within the platform.
  • The platform allows you to select hospitals, doctors/surgeons and health care providers registered with the platform. Certain specific terms and conditions apply to such hospitals, doctors and health care providers too. While choosing a particular surgeons/doctor or hospital or health care provider on the platform, you understand that you are ultimately responsible for choosing your own surgeons/doctor or hospital or health care provider and accept that Hinfoways shall not be held responsible or liable for any selection of doctor or hospital or health care provider made by you.

Further you understand and accept that Hinfoways will provide you with lists and/or profile of hospitals and doctors and health care providers who may be qualified and suitable to offer and deliver the healthcare services that you are seeking based on information such as area of treatment, specialty and geographical location that you provide to Hinfoways.

For certain specific services, Hinfoways may chose a surgeon/doctor or health care service provider on your behalf based on the nature of services that you request and on the surgeon/doctor or health care provider who would be available to provide you with the clinical services for the same. Please note that Hinfoways does not recommend or endorse any surgeon/doctor or health care provider mentioned or listed on the platform. Also, Hinfoways does not make any representations or warranties with respect to these surgeons/doctors or health care providers or the quality of the healthcare services that they may provide. Hinfoways shall not be liable for any reason whatsoever for the services provided by the hospital or health care professional or surgeon/doctor, and we bear no liability for the consequences and/or experiences that you may have while using their System or Services. Further, whether implied or expressed, we make no representations, guarantees or warranties, with respect to profile, details, professional qualifications, and quality of work, expertise or other information provided on the platform. We do not in any way endorse any organization or individual described on our platform. In no event shall we be liable to you or anyone else for any decision and/or action taken by you by relying on such information.

  • The results of any search you perform on the platform should not be construed as endorsement by this platform of any such particular hospital or healthcare provider. Hinfoways shall not be responsible for any breach of service or deficiency in service by any hospital or doctor or health care provider. We cannot assure that all communication and/or transactions will be completed. Further we do not guarantee the ability or intent of hospitals or doctors or other health care providers to fulfill their obligations in any communication or transaction. We suggest you to perform your own research or investigation prior to choosing a hospital or doctor or a health care service provider.

If you have any comments, concerns about these Terms of Use then please write to us at

Last updated: 28th February 2019

Copyright © 2022 Hinfoways Healthcare Pvt.Ltd.

All rights reserved