Privacy Policy

At Hinfoways we are helping patients to find surgeons, avail medical opinions and know their options so that they can make informed decisions before undergoing a major medical treatment like surgery. For us patients come first and hence everything that we do revolves around creating value for the patients. We understand the importance of protecting your and patient’s privacy and hence we are committed to take great care with the information that you share with us. In this section we have tried to explain our privacy policy and help you to understand how we collect, use and protect the information that you share with us.

  1. We committed to respecting the privacy of our patients, customers, visitors and other users of Hinfoways and other related digital services portal, websites and mobile applications provided by Hinfoways and on/in which this privacy policy is posted or referenced.
  2. The policies and practices mentioned in this privacy policy (“Privacy Policy”) are meant to give you confidence as you use our services and is applicable to the services directly offered by Hinfoways only. This Privacy Policy does not apply to any other website or digital service or portal or page that you may be able to access through the services or content or website or digital services of Hinfoways’s business partners, each of which may have their own ways of collecting, storing and using information and have their own policies that may or may not differ from this privacy policy. Your use of our services is governed by this privacy policy and the terms of use.
  3. By using the services of Hinfoways, you agree to have clearly understood the policies and the practices mentioned in this privacy policy and give your consent to collect, use and share your information provided by you to us. If you do not agree with our privacy policies and practices, then you cannot use our services. Further if you are using our services on behalf of somebody else then you represent that you are authorized by such individual/person/entity to accept the policies and practices mentioned in this privacy policy.
  4. Our services require us to know more about you and/or the patient so that we can best meet your and/or the patient’s needs. Hence while accessing our services, we may ask you to voluntarily provide us with certain information and medical reports that may personally identify you and/or the patient. Further the information and medical reports thus provided by you will be scrutinized by the internal team at Hinfoways before passing it to the surgeons/doctors or hospitals either selected by you or by us (in case you are not able to make a choice).
  5. When you submit a query or contact form, we collect your name, email address, IP address, browser details, phone number and country so that we can correspond with you. When you subscribe to our newsletter, we collect your name, IP address and your email address as provided by you so that we can correspond with you. Your personal data will not only be stored in the website’s database but also with third party application that we may use to send our newsletters and campaign.
  6. We use Google Analytics to track visitors on this site and Google Analytics uses cookies to collect this data.
  7. We use GDPR compliant third-party application for our newsletter and campaigns. In these third-party applications, we only store your email address and when provide your name. We may send you emails about our services and other information.
  8. When you log in, we will also set up several cookies to save your login information and your screen display choices. If you log out of your account, the login cookies will be removed.
  9. Articles on this platform may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites or platforms behaves in the exact same way as if the visitor has visited the other website or platform. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website. Such websites or platforms have their own terms of use and privacy policy. Please read and understand terms of use and privacy policy.
  10. For users that register on our platform, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). The platform administrators can also see and edit that information.
  11. If you have an account on this platform, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
  12. When you make a payment for our services, your payment card information is processed by our payment processing partner, CCavenue collects your payment card information that is voluntarily provided by you and is necessary to process your payment and the use and storage of information it collects is governed by CCavenue’s applicable terms of service and privacy policy. We only store your payment card type and the last four digits of the payment card for a certain period of time.
  13. We also may automatically collect certain information or data as and when you use our services, such as Internet Protocol (IP) address, type of device/s and web browser/s used to access the Services, domain server, referring webpage, geolocation information and other statistics and data/information associated with the interaction between your web browser and/or device and the Website/Portal/Services. These are collectively “Traffic Data”. Some Traffic Data may be Personal Information too. Through tracking tools like cookies, web beacons, website analytics services and other tracking technology we may collect such data.
  14. We may also collect additional information, which may be personal information that may be described to you at the point of collection of such information or pursuant to your consent.
  15. We may share your personal information and medical information (including the Medical Reports and/or scan images) with healthcare providers or hospitals or doctors in order to get you medical opinions and cost estimates. We share such information wherever and whenever it is required. We do not sell such data to third parties.
  16. We may transfer your information/data to another company or entity in connection with an acquisition or sale or merger or other change of ownership or control by or of Hinfoways (whether partly or fully). If at all any of these events occur then we will make reasonable efforts to bring to your notice before your information becomes subject to a different privacy and security policies and practices.
  17. We also may need to disclose your and/or patient’s medical and/or personal information or any other information for that matter that we collect about you if we determine in atmost good faith that such disclosure is needed in order to comply with applicable law, rules and regulation, court order or any other legal process, to protect the rights, property or safety of Hinfoways or another party, to enforce the agreement or other agreements with you and to respond to the claims that any posting or other content violates third-party rights.
  18. You understand and agree that any information that you may reveal in any posting, online discussion or forum is intentionally disclosed to the public and in no way it can be considered to be private. We recommend that you carefully exercise your judgement whether to disclose any medical and/or personal information in any public posting (including social media platforms) or in any forum. What you have written may be seen and/or collected by third parties and may be used by others in ways we may not be able to control or predict by any means.
  19. Security of your personal information is of prime importance to us. We always do our best to follow most commonly accepted industry standards to protect the medical and personal information submitted to us, either during transmission and/or in storage. Although we make best of our efforts to store medical and personal information (till the time it is necessary) in a secure operating environment that is not open to the public, we in any way do not and cannot guarantee security of your medical and personal information at any level. If we become aware that your medical and/or personal information has been disclosed to any unwarranted third party in a manner not in accordance with the policies and practices as mentioned in this privacy policy, we will use reasonable efforts to bring to your notice of the nature and extent of the disclosure (to the extent we know that information) as soon as possible and as permitted in reasonable ways or required by law. You must promptly notify us if any of your information or data is lost or stolen or used by unauthorized people or entities without your permission.
  20. Our services are not intended for use by children and children are prohibited from using our services. We do not knowingly collect any information from children, nor are our services directed to children. By visiting and/or accessing and/or using and/or submitting information to or through our website or portal or services, you warrant that you are not younger than 13 years of age.
  21. Our services may contain links to third party websites with which we have no affiliation. A link to a non-Hinfoways website does not mean that we in any way endorse that website or the quality or accuracy of information presented on such third party or a non-Hinfoways website or the persons or entities associated with the non-Hinfoways website. If at all you decide to visit any non-Hinfoways or third party website/s or portal or any digital service then you are subject to the privacy policies and practices of the third party website/s as applicable and we are not responsible for the terms of use, policies and practices of the third party website.
  22. The effective date of this Privacy Policy is set forth at the top of this section of this section or the webpage. We will bring to your notice of any material change (date of updating the page or section of the website) by posting notice (date of updating) on this webpage. If you continue to use our services after the effective date (date of updating the page or section) then it constitutes your acceptance of the amended policies and practices as mentioned in the Privacy Policy. We encourage you to periodically review this section of the platform or the page for the latest information on our privacy policies and practices. The amended Privacy Policy supersedes all previous versions and/or information. IF IN ANY CASE YOU DO NOT AGREE TO ANY OF THE FUTURE CHANGES TO THIS PRIVACY POLICY THEN YOU MUST STOP USING THE SERVICES AFTER THE EFFECTIVE DATE OF SUCH CHANGES.
  23. If you have any comments, concerns about this Privacy Policy then please write to us at


    Changes to this Privacy Policy and Terms of Use

    To serve you better and to adapt to the changing online, business and legal environment, we have to keep evolving. At any point in future, if we need to change our Privacy Policy and/or Terms of Use then we will post the changes to the respective sections (Privacy Policy and Terms of use) of the platform. We will also update the Effective Date at the beginning of the Terms of Use in order to reflect the date of the amendment. By accessing this platform after we make such changes in the respective sections, you agree that your visit to the platform, availing of services and any dispute over privacy, is governed by this Terms of Use and Privacy Policy, as modifications made by us from time to time, and our Terms of Use effective on the date of your visit or the dispute.

    Terms of use

    Privacy Policy

    You accept to have read, acquainted yourself and understood the Terms of Use and Privacy Policy and that by using the Hinfoways platform and the services of Hinfoways like medical opinions, cost estimates, information, video consulting, phone, email services etc., you agree to the Terms of Use and Privacy Policy of Hinfoways.

    If you have any suggestion to make or have general questions concerning the platform or use of platform then drop an email to us at

    Last updated: 28th February 2019

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